Shipping Policy

Last Updated: 30 August 2026

Thank you for shopping with Quality Kababs. This Shipping Policy explains how orders are processed, dispatched and delivered.

1. Shipping Coverage

We currently ship to serviceable locations across India.

Delivery availability may vary depending on the destination PIN code, courier service availability and product type.

We reserve the right to cancel an order if the delivery location is not serviceable by our logistics partners.

2. Order Processing

• Orders are processed after successful order confirmation.

• Orders are normally prepared and dispatched within the processing period mentioned on the website.

• Orders placed on Sundays, public holidays or non-working days may be processed on the next working day.

• Processing time may vary during festivals, promotional periods, high-order volumes or unforeseen circumstances.

3. Delivery Time

Estimated delivery time depends on the destination and courier service.

Typical delivery may take approximately:

• Tamil Nadu: 2–5 working days

• Other South Indian States: 3–6 working days

• Other Parts of India: 4–8 working days

These timelines are estimates and are not guaranteed.

Delivery may be delayed due to:

• Courier or logistics delays

• Weather conditions

• Natural disasters

• Strikes

• Public holidays

• Government restrictions

• Incorrect customer information

• Remote delivery locations

• Other circumstances beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

Shipping charges may vary based on:

• Order value

• Product weight

• Delivery location

• Courier charges

• Promotional offers

Free shipping, where offered, may be subject to minimum order value or other conditions displayed on the website.

5. Order Tracking

Once the order is dispatched, tracking information may be shared through SMS, email, WhatsApp or other available communication methods.

Customers may use the tracking information provided to monitor the delivery status of their order.

6. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery details, including:

• Full name

• Mobile number

• Complete address

• Landmark, where necessary

• Correct PIN code

We are not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated delivery information provided by the customer.

7. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on their operational policy.

Customers are requested to:

• Keep their registered mobile number reachable.

• Respond to calls from the courier partner.

• Ensure someone is available to receive the order.

If delivery fails because the customer is unavailable, refuses delivery without a valid reason or provides incorrect contact/address information, additional shipping or re-delivery charges may apply where permitted.

8. Inspection at Delivery

As we sell food products, customers must inspect the parcel before accepting delivery.

Please do not accept the parcel if the outer packaging is visibly:

• Opened

• Torn

• Broken

• Leaking

• Crushed or severely damaged

• Tampered with

If the package appears damaged or tampered with:

• Refuse the delivery.

• Inform the delivery person immediately.

• Take photographs or video of the package where possible.

• Contact our customer support with your order details.

Claims relating to externally visible damage may be difficult to verify after a visibly damaged parcel has been accepted.

9. Food Product Handling

After receiving the order, customers must follow the storage instructions mentioned on the product label or product page.

For products that require refrigeration after opening:

• Once opened, allow the product to air briefly where instructed.

• Take only the required quantity.

• Close the pack properly after use.

• Store the remaining product in the refrigerator.

• Always handle the product using clean and dry utensils.

We are not responsible for deterioration caused by improper storage or handling after successful delivery, subject to applicable law.

10. Delayed Orders

Courier delays may occasionally occur after dispatch.

If your order has not been delivered within the expected delivery period, please contact us with your order number.

We will coordinate with the courier partner and assist with the delivery status.

11. Lost or Undelivered Parcels

If a parcel is confirmed by the courier as lost in transit or undeliverable for reasons not attributable to the customer, we will review the order and provide an appropriate resolution in accordance with our policies and applicable law.

12. Incorrect Product Received

If you receive a product different from the product ordered, please contact us promptly with:

• Order number

• Photograph of the received product

• Photograph of the shipping label

• Unboxing video, where available

After verification, we will provide an appropriate resolution in accordance with applicable law.

13. Change of Shipping Address

Once an order has been dispatched, we may not be able to change the delivery address.

If you need to correct your address before dispatch, please contact us immediately.

Address changes are subject to order status and courier availability.

14. Cancellation Before Dispatch

Orders may be cancelled before dispatch if the cancellation request is received in time.

Once an order has been dispatched, cancellation may not be possible.

Food products that have already been delivered are subject to our separate Return & Refund Policy.

15. Refused Deliveries

Customers should refuse delivery when the parcel is visibly opened, broken, leaking, tampered with or seriously damaged.

However, refusal of an undamaged parcel due to change of mind may not qualify for a refund, particularly for food products, subject to applicable law.

16. Contact Us

For shipping or delivery-related questions, please contact:

Quality Kababs

103/1 b fathima nagar, sanniyasi gundu
Salem, Tamil Nadu, India

Email: qualitykababs@gmail.com
Phone / WhatsApp: 8438125118 Please mention your Order Number when contacting us regarding delivery or shipping issues.