Return & Refund Policy

Due to the nature of our food products and for hygiene and food safety reasons, we do not accept returns, exchanges, or refunds once an order has been delivered.

Damaged or Open Packages at Delivery

• Please inspect the package carefully at the time of delivery.

• If the outer package is opened, torn, broken, leaking, tampered with, or visibly damaged, please do not accept the delivery.

• Inform the delivery person immediately and refuse the package.

• Once a damaged or tampered package has been accepted by the customer, we may not be able to process any claim regarding the condition of the parcel.

No Returns or Refunds for Food Products

• All food products are non-returnable and non-refundable due to hygiene, food safety, and storage considerations.

• We cannot accept a food product back once it has been delivered.

• Refunds will not be provided for reasons such as change of mind, personal taste preference, ordering the wrong product, or failure to follow the recommended storage or cooking instructions.

• Please check the product details, quantity, ingredients, and other information carefully before placing your order.

Incorrect or Exceptional Orders

If you receive a product different from what you ordered, or if there is a genuine issue attributable to us, please contact us promptly with your order details, photographs, and/or an unboxing video so that we can review the matter.

Any remedy in such exceptional cases will be handled in accordance with applicable law and our internal verification process.

Important

By placing an order on our website, you acknowledge and agree that food products are generally not eligible for return or refund after successful delivery, except where otherwise required by applicable law.